<h1 id="eqm2koxbixx" data-toc-id="eqm2koxbixx"></h1><details class="details"><summary>Can I hide the “On Delivery” gift message option?</summary><div data-type="detailsContent"><p>Yes — if you're using Giftnote’s tracked gift message feature, you can choose to show or hide the <strong>“On Delivery”</strong> option within your Shopify theme and checkout.</p><p></p><p>This setting controls whether customers see the option to send a gift message that’s triggered <strong>after the package is marked as delivered</strong> by the courier. </p><p></p><p>This is useful for preserving surprises or timing messages with the recipient’s experience — but it <strong>requires carrier mapping</strong> to function correctly.</p><p></p><p>If your shipping carrier isn’t supported or you prefer not to offer this delivery-tied experience, you can disable it.</p></div></details><h3 id="k2illciq0ck" data-toc-id="k2illciq0ck"></h3><p></p>

Below you’ll find quick onboarding steps and answers to most questions. If you get stuck, send us a message in the chat or email support@giftnote.com

Feedback

Changelog

Giftnote Team

Quick Go Live - Core Plan

Giftnote turns gifting into a scalable revenue channel for your Shopify store. Whether you're adding gift messages to every order or launching a full-scale corporate gifting portal, this guide will get you live in minutes.


1. Get Started with Giftnote

Use this guide to install and customize the Giftnote gift message widget on your product pages, cart page, and cart drawer. You can install it via the Shopify Theme Editor or manually with a snippet.

2. Add Gift Message Widget 

Shopify’s built-in gift cards don’t work with Giftnote. Here’s how to set up a compatible version, using a custom product and dedicated theme template.

3. Add eGift Cards 

Collect Gift Messages at Checkout (Shopify Plus) & Allow Adding/Editing on the Order Status Page (All Plans)

4. Add Checkout & Post-Purchase Extensions

5. Design Email & SMS templates

This feature sends the gift message when the courier confirms delivery. To work, it requires valid tracking info on the Shopify order.

6. Connect your Shipping Carriers

Giftnote Admin

Nick Kennedy

Now your customers can purchase multiple gifts in a single transaction—perfect for corporate gifting!

Set up Multi Gift - Pro Plan

Step by step guide to get set up Multi recipient gifting fast!

Onboarding Multi Gift

How Multi Gift Works

Multi gift is available on the pro plan for gifttote > navigate to giftnote> settings > upgrade to pro plan.

Set Up Multi Gift (Pro Plan Only)

How to Stop Double Reporting On Multi Gift Orders

Updating Shopify Reporting for Multi Gift

A guide on how to use Multi Gift, Promote it and how to resolve common issues.

Using Multi Gift: Advanced Options & Troubleshooting

Customising the Shopify Checkout for Multi Gift

How to Set Up Your Custom Gifting Subdomain

Add the Multi-Gift Button to Your Shopify Store

How to Add Product Labels in the Multi-Gift Portal

This guide explains how to troubleshoot or support a customer who’s having issues with their Multi-Gift order in Giftnote.

Troubleshooting Multi-Gift Orders

 Integrations 

Connect with our API to build custom integrations.

Giftnote API

Set up Giftnote with Attentive to trigger Email & SMS messages to gift recipients and track conversions from personalized gift experiences.

Attentive

How to set up Attentive Integration

Dotdigital

How to setup Dotdigital

Iterable

How to connect Iterable

Yotpo

How to Integrate Giftnote with Yotpo Email

Loop

Loop returns Integration

Rebuy

Rebuy integration

Shopify

Klaviyo Giftnote Events

Shopify Flow

With Shopify Flow and Giftnote, you can automatically reward gifters, recipients, and loyalty members.

Incentivize Gifting with Shopify Flow + Giftnote

Klaviyo

How to setup Klaviyo

Looking for inspiration? See how other Giftnote clients have designed their gift message, eGift card/voucher, and customer confirmation emails in Klaviyo to provide a high-quality experience to their customers and their recipients, as well as maximizing brand sentiment and increasing the likelihood of recipients converting into new direct customers.

Klaviyo Template Showcase

Klaviyo: Setup Flows

How to build them and make money from them

Klaviyo + Giftnote segments

Quick answers to the most common questions from Shopify merchants setting up or managing Giftnote.

Clear explanations of key Giftnote terms, metrics, and data points used throughout the platform.

Definitions

Definitions: Metrics

Definitions: Emails

Guides for creating, editing, and troubleshooting gift orders inside Giftnote & Shopify.

Managing Gift Orders

Create a new gift order

Viewing Gift Notes via Shopify Order Admin

Delete a gift order

How to resend messages

Modify a gift order

You can easily check if an order includes a Giftnote and open it directly from Shopify. Here’s how.

Search: How to Find, View and Edit a Giftnote via Shopify Orders


Everything you need to issue, manage, and reconcile digital gift cards or store credit with Giftnote.

Gift Cards/ Store Credit

Definitions: Gift Cards and Store Credit

Create Store Credit

Adding Recipient Details to Gift Cards in Shopify and Setting an Expiry Date

Gift Card Expiration

Currency Considerations

Gift Card Setting Options

Export Gift Cards and Liability Reports in Giftnote

Add the Check Balance Widget

Disable a Gift card

Gift Card Fraud Prevention

Gift Card Only Implementation

Advanced setup options for tailoring Giftnote to your store’s design and checkout flow.

Customisation

Custom Widget for Messages

Customizing SMS

Options for upselling giftnote for profit

Charging and upselling the customer for a Giftnote or gift wrap

Upselling and Charging for Giftnote at Checkout on Shopify Plus

Pre-Launch Checklist: Giftnote Surcharge Product (Gift Message Fee)

Charging Customers for Giftnote (Developer Setup)

How can we help you?

Help Center

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