FAQ and troubleshooting
Quick answers to the most common questions from Shopify merchants setting up or managing Giftnote.
- 1. Giftnote FAQ: Resolving Common Issues & Setup QuestionsQuick answers to the most common Giftnote questions: a missing widget, gift card pricing, duplicate emails, delivery timing, checkout blocks, resending and exports.
- 2. Delivery Options: Send Now, Send Later, On Delivery, On FulfillmentHow Send Now, Send Later, On Delivery and On Fulfillment work, when each one sends, what happens without tracking, and how to turn an option off.
- 3. Email Notification Types in GiftnoteEvery Giftnote notification: who receives it, when it goes out, which channels it uses, and how Giftnote's own emails and Klaviyo fit together.
- 4. Widget Not Appearing on My StoreGift message widget not showing? Check the Giftnote app embed card and each widget's Detected status, then work through the common causes.
- 5. Gift Message Not Delivered to RecipientA gift message never arrived? Check the order in Giftnote, fix a missing tracking number, check for a scheduled date, then send or resend the message yourself.
- 6. Gift Card Not Received by RecipientA gift card never reached the recipient? Check the product setup, whether it went to the buyer, Auto Fulfill, your Klaviyo flows and the recipient's email.
- 7. Gift Card Showing as "Invalid" in GiftnoteGift cards showing as invalid? Start on Settings → Gift Cards → Products, then check inventory tracking, the product setup and whether customers skipped the widget.
- 8. Plans, Pricing & Billing FAQCore ($19/month) and Professional ($99/month) plans, the 20 included credits, the $1 per-gift fee, how Shopify bills you, the spend limit and your free first month.
- 9. Increase Your Shopify Billing Spend CapRaise your Giftnote spend limit before a busy season so gift messages keep going out: from Settings → Subscription or your Shopify billing settings, plus how much to set.
- 10. Data, Privacy & Security FAQWhat recipient data Giftnote collects, how long it's kept, how GDPR deletion works, where it's hosted, and links to the formal privacy and retailer terms.
- 11. Giftnote Known Limitations & WorkaroundsWhat Giftnote can't do yet, or can't do because of Shopify, with a workaround where one exists, so you can plan around it before a busy period.