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Gift cards and store credit

2. Create Store Credit

How to create a gift card or store credit from the Giftnote app: issue a gift card in any currency, and choose the recipient by email or Customer ID.

Written By Giftnote Admin

Last updated About 10 hours ago

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Store credit is a balance you add to one customer's account, for example to make up for a late order or to run a giveaway. It stays with that customer, so they can't pass it on.

Gift Cards → Create gift card. The currency next to Amount lists your store currency, your Shopify Markets currencies and every other currency.

Creating store credit

  1. In the Giftnote app, go to Gift Cards and select Create gift card.
  2. Enter the Amount. Your store currency is selected by default. To issue a gift card in another currency, select the currency next to the amount. The list shows your store currency first, then the currencies of Your markets in Shopify, then All currencies. You can search by currency or country.
  3. Under Recipient, choose Email and enter any email address, including someone who has never ordered from you. Or choose Customer ID and enter an existing customer's Shopify customer ID.
  4. Check the email address or customer ID. The credit stays with whoever you choose here.
  5. Turn on Issue as store credit.
  6. Optional: turn on Message to include a personal message, and add Notes for your team. The recipient never sees notes.
  7. Select Create gift card.

Giftnote sends the customer the Gift Card - Store Credit Issued notification, which tells them store credit has been added to their account. The credit also shows in your Gift Cards list with the type Store Credit.

Can I issue a gift card in another currency?
Yes. On Create gift card, pick any currency next to the Amount, for example to send a customer in the UK a card in GBP from an Australian store. The recipient gets the card in that currency, and its balance doesn't move with exchange rates.

Can I issue store credit in another currency?
Store credit you issue from the Giftnote app is in your store's base currency. To issue it in the customer's own currency, run a store credit campaign through Shopify Flow. Credit issued that way arrives in the currency the customer paid in.

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